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Terms and Conditions

Stilvolle, mehrfarbige Polstermöbel im Barbereich des Hotel Stadt Lörrach
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General Terms and Conditions (Hotel Accommodation Contract)

I. Scope of Application

  1. These terms and conditions apply to hotel accommodation contracts as well as to all other services and deliveries provided by the hotel to the guest.
  2. Deviating provisions, including those contained in the general terms and conditions of the guest or the customer, shall not apply unless expressly acknowledged by the hotel in text form.
 

 

II. Conclusion of Contract, Contractual Parties

  1. Upon a booking request by the guest and the corresponding booking confirmation by the hotel, a hotel accommodation contract (hereinafter referred to as the “contract”) is concluded between the hotel’s operating company and the guest.
  2. Contractual parties are the hotel and the guest. If a third party makes the booking on behalf of the guest, that party shall be jointly and severally liable together with the guest for all obligations arising from the contract, provided the hotel has received a corresponding declaration from the third party. Regardless of this, the person making the booking is obliged to forward all booking-relevant information, in particular these general terms and conditions, to the guest.
  3. Subletting or re-letting the rooms provided, as well as their use for purposes other than accommodation, requires the prior consent of the hotel in text form.

 

III. Services, Prices, Payment, Set-off

  1. The hotel is obliged to keep the rooms booked by the guest available in accordance with these general terms and conditions and to provide the agreed services.
  2. The guest is obliged to pay the applicable or agreed prices of the hotel for the room and for any additional services used. This also applies to services and expenses incurred by the hotel towards third parties at the request of the guest or the person making the booking. The agreed prices include the applicable statutory VAT. If more than four months pass between the conclusion of the contract and the guest’s arrival and statutory VAT or local taxes/charges increase or are newly introduced, the hotel reserves the right to adjust the agreed prices accordingly.
  3. The hotel may make its consent to a reduction in the number of booked rooms, services, or the length of stay requested by the guest after conclusion of the contract conditional upon an increase in the price for the rooms and/or other services.
  4. Hotel invoices are due for payment immediately upon receipt without deduction. The hotel may demand immediate payment of due claims at any time. The guest shall be in default at the latest if payment is not made within 30 days after the due date and receipt of the invoice; this applies to consumers only if expressly stated in the invoice. A reminder fee of €5.00 may be charged for each reminder after default.
  5. The hotel is entitled to require a reasonable advance payment or security (e.g. credit card guarantee, deposit) upon conclusion of the contract. The amount and due dates may be agreed in text form.
  6. In justified cases (e.g. payment arrears or extension of the contract), the hotel may request an advance payment or security, or an increase thereof up to the full agreed remuneration, even after conclusion of the contract and before the start of the stay.
  7. The hotel may also request an advance payment or security at the beginning and during the stay for existing and future claims, unless already provided.
  8. The guest may only offset claims against the hotel with undisputed or legally established claims.

 

IV. Withdrawal by the Guest, Cancellation

  1. The hotel grants the guest the right to withdraw from the contract at any time. The following provisions apply:
    a) In the event of withdrawal, the hotel is entitled to reasonable compensation.
    b) Instead of calculating compensation individually, the hotel may charge a lump-sum compensation:
  • 90% for overnight stays with or without breakfast
  • 70% for half-board
  • 60% for full-board arrangements
    The guest may prove that no damage or a lower damage occurred.
    c) If compensation is calculated individually, it shall not exceed the agreed contractual price.
  1. These provisions apply accordingly if the guest does not use booked rooms/services without prior notice.
  2. If the hotel grants a free cancellation option within a specified period, no compensation is due if exercised in time. The withdrawal must be declared in text form.

 

V. Withdrawal by the Hotel

  1. If the guest has a free cancellation right, the hotel may also withdraw within the agreed period if other booking requests exist and the guest does not waive their right.
  2. If agreed advance payments or securities are not made even after a grace period, the hotel may withdraw from the contract.
  3. The hotel may also withdraw in particular if:
  • force majeure or circumstances beyond the hotel’s control make performance impossible;
  • rooms are booked with misleading or false information;
  • the stay endangers hotel operations, safety, or reputation;
  • unauthorized subletting occurs;
  • the guest’s financial situation deteriorates significantly;
  • insolvency proceedings are initiated or payments cease.
  1. The guest must be informed immediately in text form.
  2. No compensation claims arise for the guest in these cases.

 

VI. Arrival and Departure

  1. The guest has no claim to specific rooms unless confirmed by the hotel.
  2. Rooms are available from 3:00 PM on the agreed arrival day.
  3. Rooms must be occupied by 6:00 PM unless otherwise agreed; otherwise, the hotel may reassign them.
  4. On departure, rooms must be vacated by 11:00 AM. Late use may incur additional charges (€10/hour until 6:00 PM, thereafter 100% of the room rate).

 

VII. Liability of the Hotel, Limitation

  1. The hotel will remedy defects upon prompt notification by the guest.
  2. The hotel is liable in accordance with statutory provisions for injury to life, body, or health, guarantees, and fraudulent concealment.
  3. For other damages caused by slight negligence, liability is limited to foreseeable contractual damages.
  4. These limitations apply to all claims except in cases of personal injury or fraud.
  5. Liability for brought-in items is limited by law (max. €3,500; valuables max. €800).
  6. No liability for vehicles parked on hotel property unless intent or gross negligence.
    7–8. No liability for wake-up calls, messages, or deliveries except in cases of gross negligence or intent.
  7. Claims expire after two years (or three years regardless of knowledge), except for serious fault or personal injury.

 

VIII. Vouchers

  1. Vouchers represent an offer; purchase creates a binding contract. Each voucher has a unique number. Misuse is subject to prosecution.
  2. Payment may be made by card, cash, or invoice. Vouchers are sent after payment; no email delivery. Valid only after full payment.
  3. Valid for one year; extensions possible in writing. Lost vouchers are not replaced.
  4. No cash redemption; partial use possible with remaining balance noted.
  5. Guest data may be processed and stored lawfully.
  6. Right of withdrawal within 24 hours in writing.

 

IX. Final Provisions

  1. Amendments must be made in text form; unilateral changes by the guest are invalid.
  2. Place of performance and payment is the hotel’s registered office.
  3. Jurisdiction is the hotel’s registered office (or Baden-Baden) if applicable.
  4. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  5. If any provision is invalid, the remaining provisions remain unaffected.

 

Status: April 2026
GC Hospitality GmbH